Customer Service Agent II in Greensboro, Guilford County, North Carolina

Ecolab is seeking a Customer Service Agent who will use their high energy and social skills to partner with customers and help them achieve the maximum benefit from our products. As a team, we strive to exceed our objectives and help drive greater customer satisfaction. Join Ecolab and become part of a dynamic team that is passionate about the work they do.

What’s in it For You:

• Enjoy non-traditional work hours that fit the schedule you need
• Be recognized for meeting goals, and secure opportunities for advancement
• Sharpen your professional business acumen
• Work for a stable, growing, global Fortune 500 company

What You Will Do:

• Process 80-150 inbound calls per day
• Manage limited QA outbound calls, depending upon volume
• Handle all calls in a prompt and courteous manner
• Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
• Complete calls on screen accurately while speaking with customers
• Process orders, literature requests, and applies information to our customers
• Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues

Position Details:

• This position is located in Greensboro, NC.

Minimum Qualifications:

• High school diploma or equivalent
• Proficient in Windows and Customer Service software
• Ability to type 55 words per minute
• Prior experience utilizing a multi-line telephone system
• No immigration sponsorship available for this position

Preferred Qualifications:

• Bachelor’s degree completed or in process
• Knowledge of Clientele, or similar software
• Ability to interact professionally with others and work independently in a fast-paced environment
• Solid problem solving and interpersonal skills
• Excellent verbal and written communication skills
• Highly dependable
• Fluent in both English and Spanish